Frequently Asked Question

    Mimik records phone calls using your mobile carrier's 3-way Conference calling feature. Our service line will automatically record all content until you hang up - you will receive a notification whenever the recording is ready to be listened to.
    To record an incoming call, first answer it and open Mimik. Press the record button in the center of the screen and press 'Call'. Once connected, tap the 'merge calls' button, which will join the phone call between you, the individual that contacted you, and the Mimik recording line. Our recording line will then record your entire conversation until you disconnect.
    To record an outgoing call, first, open Mimik, press the record button in the center of the screen, and press 'Call'. Once connected, tap the 'Add Call' button on your screen to reach out to the person you want to record. Once the person you want to record answers, tap the 'Merge Calls' button to connect all lines. Our recording line will then record your entire conversation until you disconnect.
    To access your recordings, tap the cassette button located directly under Mimik's record button.
    While using CDMA networks such as Verizon and Sprint, it can take up to 30 seconds for the 'merge calls' button to become enabled. Unfortunately, this is a limitation of your mobile carrier, which is beyond our control. To prevent this from affecting your recording process, we suggest pressing the record button to call into the Mimik first, then calling the party you wish to record. This way, the person you call won't need to be put on hold.
    Mimik works by creating a conference call between you, the person you want to record, and our recording line, which records the call. To create the conference call, your mobile carrier MUST support 3-way conference calling. Without this, the 'merge calls' button will not work, and Mimik will not be able to record. Give your mobile carrier a call and ask them to enable 3-Way Conference Calling on your line. Once enabled, the 'merge calls' button will begin working as intended.
    The recording is processed as soon as you hang up. You should see it appear on your phone within a few seconds. It may take slightly longer to process recordings longer than 30 minutes. If you want up to the second updates on your recordings, make sure you enable Push Notifications in your Settings.
    On your Recordings list, simply tap on a recording that you want to label, tap the '...' button and then tap Edit Display Name. Name your recording anything you’d like.
    On your Recordings list, simply tap on a recording, tap the '...' button and press the red 'Delete' button.
    You can make unlimited recordings, depending on the number of credits you have. We offer a pay-as-you-go model, so you only pay for credits you use vs. a subscription. If you want to discuss alternative pricing models, reach out to sales@mimik.app.
    For now, we support a maximum length of 2 hours, but will be changing to unlimited relatively soon. If this limitation is problematic in the near term, reach out to support@mimik.app to see if we can provide a temporary workaround
    Absolutely! Select a recording, then tap the share button to the right of the player. This will show a screen containing several ways to share your recording. The most popular ways to transfer recordings to your computer are by email, Dropbox, or Google Drive.
    If your phone number changes, please email support@mimik.app so we can update your account.
    If your phone number changes, your recordings will remain attached to the account registered to your original phone number. To have your recordings transferred to your new account, please email support@mimik.app
    No need to worry! All of your recordings are stored up in the cloud for safekeeping. No recordings will be lost.
    In order to prevent customers from being charged, we provide Mimik's numbers in major cities around the world. This is done so you will only use your regular cell phone minutes provided by your carrier. If you’re unsure whether or not our access number is local, it’s best to contact your carrier to make sure you’re not charged.
    This message happens when you dial in and we are unable to recognize you. Your caller ID needs to match the number you used to activate your account. If you changed your phone number, or have your caller ID blocked, you will get this error.
    We are available in all countries supported by the App Store
    Currently, we support English, Spanish, French, Portuguese (Brazil), German, Malay, Arabic, Hebrew, Czech and Vietnamese. We are continually adding more, but feel free to send us requests at help@mimik.app
    If you haven’t received an activation code, please check to make sure the phone number you entered on the previous screen is correct first. This is to ensure that our verification system is sending the activation code to the correct number.

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